Technical Assistance

AIRA offers a variety of technical assistance resources as well as specialized technical support.

Peer Support and Specialized Technical Assistance

AIRA offers technical assistance to our members.

Submit a Technical Assistance Request

A team member will contact you and connect you with a peer and/or subject matter expert. You can also submit a request for technical assistance by sending an email to [email protected].

Technical Online Training Videos

AIRA offers short, concise training videos on several technical aspects of IIS. Check back here often for new videos designed for different user levels--from the basic user to the technical user.

• Transport 101
• SOAP WSDL 101
• SOAP Transition Strategies
• AART Introduction
• NIST Immunization Test Suite Demonstration

Frequently Asked Questions

• HL7 Frequently Asked Questions (revised December 20, 2019): Includes guidance on topics, such as patient protection indicators, timestamp format, and messaging immunities.
• Frequently Asked Question: Query Responses and Patient Protection (revised July 6, 2017): AIRA and CDC staff answer the question, "What is the right way to structure a bi-directional response message (RSP^K11) when the query matches to a patient who has requested that their data be protected?"

Check back here often for updated frequently asked technical assistance questions.

HL7 Immunization User Group

The HL7 Immunization User Group supports IIS and electronic health record implementers as they work to create and maintain immunization interfaces. The user group provides education and training on how to implement and use HL7 immunization messages. For information on how to get involved, please visit the HL7 Immunization User Group webpage.